FAQ
Common questions
Who can use Nexel?
Registered travel agencies and their staff. Each agency applies once and is reviewed by Bookit N Go before the account opens.
What do I need to apply?
Your agency name and address, a contact person, your tax IDs (for example PAN and GSTIN in India) and your registration documents. You can upload PDF, PNG, JPG or WebP files up to 2 MB each.
How long does approval take?
Our team reviews applications in the order they arrive. Sign in any time to see your status. If something is missing, we tell you what to fix.
What is AI Mode?
A way to start a search by describing the trip in plain words. Nexel turns the request into a normal search with your pricing, and asks a short question if something is missing.
How do I pay for bookings?
From your wallet, or from your credit line if Bookit N Go has approved one for you. You can recharge the wallet by card or record a bank deposit for our team to approve.
Can my customers see my cost?
No. Quotes, itineraries and customer documents show your selling price with your logo. Your net rate and markup stay inside your account.
What happens if a price changes?
Nexel rechecks the fare or room before you pay. If the price has changed, you see the new price and choose whether to continue.
How do cancellations and changes work?
Open the booking and send a change or cancellation request. Our operations team handles it and updates the booking. Fare rules show the terms before you book.
Can I control what my staff can do?
Yes. Roles decide who can book, book on credit, see markup, manage accounts and change settings. Every change is recorded in the audit log.